Frequently Asked Questions
For information regarding products eg. sizes, measuring etc. see our buying guides.
1. How do I make a return?
Information about our returns policy can be found here
2. How do I know if my order has been received?
You will be sent an e-mail acknowledging receipt of your order, shortly after placing it. Should there be any problems regarding your order a further email will be sent within 24 hours of placing your order.
3. Free Delivery UK order over £50?
This discount only valid for UK midland postcodes, with this offer you will get delivery 3-5 Working days
4. Do you accept international orders?
We accept orders for delivery to international countries Please click here for delivery destinations available with the corresponding delivery charges and estimated delivery times. Please note all payments are in GB pounds sterling – your bank will deal with exchange rates to convert into your own currency.
We do not accept orders from countries not listed and you will be unable to process an order through the checkout
5. How do I find the product i'm looking for?
By search. If you know what you want, simply go to the area marked 'search' and type in a keyword. This can be a product name or a brand name and you can be as general or as specific as you wish. You can always "ask the assistant" for help in finding items in different colours and sizes.
By browsing. Simply click on a product category on the top navigation bar and then select from the choices presented.
6. How do I Pay?
Linenmill accepts the following credit and debit cards: switch/maestro, solo, visa & MasterCard and American Express. We also accept payments via PayPal
Payment by debit or credit card
Please note that when you pay by debit card/credit card, your payment will be taken at the time of ordering - not when the goods are delivered.
7. Are my payment details safe?
Don't worry; shopping at Linenmill completely safe, In fact Linenmill guarantees the safety of your personal and payment card details. Linenmill uses industry standard encryption methods. 'Encryption' turns your information into a special code that only our computers can unscramble.
8. How do I register and what are the advantages?
Register once to Linenmill and never have to re-type your details again. All your forms will be completed with your personal details automatically. What's more all your details will be private and secure. To register, simply choose a username and password the first time you go through the checkout process. Next time you're shopping, entering the same username and password will retrieve all your address and delivery details.